Three kinds of riding options: electric Riding(no need pedal), electric + pedal, pedal (when turn off electric you can use pedal move easy)
White color is 350W Motor ,Max speed 0-35KM/H.Orange and Black color is 500W Motor Max speed 0-41KM/H
（free tax to EU/RU/US/Canada ,it will need 25-33days arrive RU,need 39-49 Working days arrive EU/US/Canada/Japan,But others country need2-3months arrive ）
After the package leaves China on the way, there will be no logistics information updated , but please do not worry, it is normal transportation. After the package leaves China.but when it arrive your country will have logistics show ，so that you know it arrive
Return & Exchange Policy:
If any parts broken or missed upon receipt, please contact us for re-sending news parts or require partial refund (if you would like to fix the bike at your local) immediately. In no circumstances is Shipping, Handling & Insurance refunded.
Due to the expensive international shipping cost for big item (bike), we do highly recommend you to work with us to solve any problems you meet firstly than submit a dispute on Aliexpress for Returning or Refund.
We back our commitment with superb service and a customer 100% satisfaction guarantee, so please DO NOT hesitate to contact us any time before and after your purchase by email.
Please give us the opportunity to resolve any problem if in any case you are not satisfied with the item or our service. We understand the concerns and frustrations you might have, and will try our best to resolve the issues.
Do please you email us before leaving any negative feedback or open any dispute on Aliexpress.
All items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part.
However, to avoid any potential oversights, I respectfully request your assistance in helping us to make this a mutually satisfactory transaction by THOROUGHLY reviewing item description and photos, and asking all questions PRIOR TO BUYING.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of My Eco Wheels (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://myecowheels.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Privacy & Cookies Policy
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.